Visiting FAQ's
Ticket access
Call our team on 1800 571 960 or +61 2 8329 0945 to update your details, confirm your registration status or have your badge re-sent. Alternatively, visit Customer Service onsite.
Buyer Guests
In order to deliver a safe event for our customers as of 1 January 2021 guest tickets will not be permitted. This is to control visitor numbers, in adherence to the strict health and safety regulations; as well as ensure our exhibitors are presented with a qualified buyer. Any legitimate staff in your business should be registered through the main registration process and able to prove business ID if requested.
I don’t have an ABN because I am an International Business
Please email [email protected] our Customer Service Team to assist you in your registration along with proof of your business including your business address, website and contact details.
I don’t have an ABN because I am a new business
Please email [email protected] our Customer Service Team to assist you in your registration. A letter of intent from an attorney or bank on official letterhead stating the intent to start a new retail business. Each new business request will be assessed on an individual basis.
I should be a VIP
Our VIP program is a nomination process done by our exhibitors. If you would like to be considered for VIP, please speak to your supplier and they must contact their account manager with a request to make you a VIP member.
I should be a Platinum
There is no application system to become a Platinum member. This is an invitation only membership which is determined directly by our event director before each show. If you are not already a VIP member, please speak with your supplier to nominate you.
I am a student
Reed Gift Fairs is a business event. If you are a student wanting to attend this event please email [email protected] our Customer Service Team and provide a valid student ID and state why you would like to attend the exhibition. You must currently be enrolled in a relevant tertiary education course.
Why do I have to register every show?
It is important that we capture the correct and most up-to-date information for all our attendees and understand that personal details change, and staff move to new jobs or industries over the years.
To ensure that the visitors we have attending our events are genuinely still part of our wonderful industry, we ask for visitors to update their information on a regular basis.
Privacy Policy & Data Sharing
Reed Exhibitions is committed to respecting and protecting your privacy. Review our full Privacy Policy and Cookie Policy.
Can I bring my child?
Reed Gift Fairs is a business event, so we suggest where possible to avoid bringing your children with you. However, if this is not possible please visit the Customer Service desk on arrival for a pram/children's pass.
Do you have free parking?
No, there is no free parking, but ICC does have onsite parking available. Please refer to the Getting There section on the website for parking options and charges.
Where can I stay?
If you need accommodation, our travel partner provides competitive rates.
Please visit our website via the Getting There section or click here for Melbourne.
Is there an official event app?
There is no official event app. The Digital Trade Guide is a great tool to use to navigate your way around the show, which will be made available closer to the event. Our website is also mobile compatible so you can easily view it on your mobile phone while you are at the show.
How can I keep a record of who I meet?
Scan your badge at each exhibitor's stand with their Emperia App and at the end of the event you will get a personalised list of the exhibitors that you have visited with a link to their website and documents.
Do you have free parking?
Parking is operated through both the ICC Sydney and MCEC venues - please visit their websites for up to date options and costs.
Admission & Proof Of Business
Reed Gift Fairs are trade only events for registered buyers in the gift and homewares industry. GIC cards have now expired and are no longer able to be used. Registration is per event and includes access to our sister show Life Instyle in both Sydney and Melbourne.
All individuals must provide their business ABN for entry into the event and are required to provide additional proof of business information if requested. Any non-retail trade registrations will be removed at our discretion in order to maintain a quality business environment.
Cloakroom
Items larger than a standard size briefcase are not allowed into the fair, however we do provide a complimentary cloakroom for secure storage of such items. All cloakrooms will close promptly at 6pm (3pm on the final day). Whilst all care is taken for your property, we do not accept responsibility for items left after this time.
Bags & Trolleys
It is our policy that all oversized suitcase and trolleys are not permitted onto the show floor. Free cloakroom facilities are available to store any bags beyond the size of a carry on item. We will be policing this closely in order to improve the quality of the buying environment we provide. Our updated policy now bans ALL trolleys and suitcases over all days of the Fair, irrespective of size.
We have expanded the size of the cloakroom to offer a better service onsite and create a safer exhibition floor.
Where can I find the VIP or Platinum lounges?
Our complementary lounges are only available for qualified VIP and Platinum members and will usually be found at the front of the halls, in the specialty suites at both MCEC and ICC Sydney (upstairs).
Is there more than one venue?
Both Reed Gift Fairs events are located in the one venue only. Melbourne events will be at the Melbourne Convention and Exhibition Centre, and Sydney events will be at the ICC Sydney.
Is there more than one level?
Reed Gift Fairs Sydney February in the ICC will be on Level 1 and Reed Gift Fairs Melbourne is all on one level.
I need a wheelchair where can I get one?
Visit our Customer Service desk onsite to arrange a wheelchair through our venues.
Is photography permitted at the event?
To protect the privacy and confidentiality of exhibitors and their products, no video or still photography from digital cameras or mobile phones is permitted without prior approval from the exhibitor. There will be an official event photographer taking photos of people, stands or product during the event.
Are cash/credit sales permitted?
No they are not permitted. To maintain the integrity of Reed Gift Fairs as a premium business event as well as reduce congestion in thoroughfares, we discourage cash and product removal from the show floor. We also advise that personal shopping and cash/credit sales will not be permitted at any time during the show.
Plain clothes security guards are on patrol at all times. We reserve the right to revoke access from future events if anyone exhibits inappropriate behaviour.
Can I store my items in the cloakroom?
Items larger than a standard size briefcase are not allowed into the fair, however we do provide a complimentary cloakroom for secure storage of such items. All cloakrooms will close promptly at 6pm (3pm on the final day). Whilst all care is taken for your property, we do not accept responsibility for items left after this time.
Can I have a book? Where are the books?
To receive a copy of our digital event guide - ensure you are signed up to our Reed Gift Fairs Sydney or Reed Gift Fairs Melbourne mailing list. You'll be emailed a copy of the digital edition prior to the event.
Where can I find 'this' exhibitor?
Refer to our online exhibitor directory by typing in their name to find their stand location; or if onsite refer to the floorplan by the entry doors.
Occassionally, we are located near other trade events, here is who you need to know:
- Reed Gift Fairs Sydney is co-located with Life Instyle, across both levels 1 and 4 of ICC Sydney.
- Reed Gift Fairs Melbourne is all under the one roof at the MCEC Melbourne Halls 1 to 8
Admission
Reed Gift Fairs are trade only events for registered buyers in the gift and homewares industry. GIC cards have now expired and are no longer able to be used. Registration is annually and badges will be emailed two weeks prior to the event.
All individuals must provide their business ABN for entry into the event and are required to provide additional proof of business information if requested. Any non-retail trade registrations will be removed at our discretion in order to maintain a quality business environment.
Personal Shopping
There is no personal shopping allowed at Reed Gift Fairs. We are a strictly a trade event only and our updated bags & luggage policy goes toward making sure the fairs remain a professional environment.
Exhibitors are reminded that cash sales for legitimate retail purchases are only to be conducted on the last hour of the final day.
Please note no stock can be removed from the fair until 2pm on the final day – this is to maintain the trade environment and avoid potential theft.
Buyer Guests
In order to deliver a safe event for our customers as of 1 January 2021 guest tickets will not be permitted. This is to control visitor numbers, in adherence to the strict health and safety regulations; as well as ensure our exhibitors are presented with a qualified buyer. Any legitimate staff in your business should be registered through the main registration process and able to prove business ID if requested.
I'D LOVE TO EXHIBIT, CAN YOU TELL ME MORE?
Great news! Head here for more information, or contact Cory McCarrick E: [email protected] T: (02) 9422 2317
THE ANSWER TO MY QUESTION ISN'T HERE. WHO CAN HELP?
No problem. Contact us today and we'll be pleased to help!
Customer Service & Registration
1800 571 960 or +61 2 8329 0945 | Reed Gift Fairs