For more information on any of the questions above or if you would like to order promotional items, please contact our Customer Service Team on 1800 571 960
Exhibitor FAQ
SPACE ONLY: Refers to your contracted area comprising of only bare floor space. You will need to provide your own stand. The dimensions & position of your stand will be marked out with tape to show the boundary of your stand. All space only stands must submit a stand drawing for approval to RX detailing dimensions and material to be used to our Operations Manager. You can also submit your plans through Task 7 of the Exhibitor Hub.
SHELL SCHEME: Your booth is ready built and provided to you. (includes floor space, construction, rear and sides walls where applicable) carpet tiles, fascia signage and spotlights.
FASCIA: The panel running horizontally around the top edge of your stand. This would normally display your Trading Name.
EXHIBITOR MANUAL: Readable part of the manual with relevant show information
EXHIBITOR HUB: Portal that is accessed with exhibitor login in order to complete show Tasks. Please contact the Events Team if you have trouble accessing this.
On the day of launch, each exhibitor will receive an email from RX ([email protected]) with a link to create their login and password to access the Exhibitor Hub which gives you access to complete exhibitor tasks such as editing your profile, submitting images for your Big Book listing and outlining your stand preferences.
If you have not received this/or can’t find it please contact our team at [email protected]
This is automatically charged with your stand. This entry level marketing package includes 250 word company listing in the online Exhibitor Directory, 5 product listings, 5 document uploads, email enquiry service and the Exhibitor Dashboard. Exhibitor booked in before the deadline will also receive a quarter page advertisement and 100 word listing in the Big Book (both digital and print editions).
Upgrades are available - Please contact your Account Manager to discuss additional marketing opportunities.
Task 1 is specific to your online web profile. We will use the information you input from the 'Why Visit Our Stand' section of the profile in our Big Book (both digital and print editions).
Task 2a is for the Big Book logo and product image submission.
Task 2b is only required for those exhibitors who have purchased an upgrade to a half page, full page or double page spread advertisement.
You can view all compulsory tasks here.
*Task 2b is also compulsory for those exhibitors who have purchased an upgrade to a half page, full page or double page spread advertisement.
Refer to the Key Dates & Times section in readable part of manual
Please contact your account manager here.
This can be ordered through the venue via Task 12. Alternatively you can use the free Wi-Fi provided by the venue for web browsing (please note this will have a download limit).
All the details and the delivery label are in the manual under Operations.
Goods should not be delivered prior to Wednesday 12th February 2025.
Contact our Operations Manager, Brad Wheeler on 02 9422 2581 or [email protected]
You will need to register your details via Task 3 in the manual. These will then be available to pick up at our customer service desks during bump in/show days.
All floor aisles and stands will be cleaned the night before the show opens. However if you require stand cleaning at the end of the day 1, please complete Task 12 in the manual, or see someone from the ICC Exhibitor Services Desk.